Introduction
Digital Ark Inc. (“Digital Ark”, “we”, “us”, or “our”) is committed to protecting the privacy of our clients and users of our website and online services. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide to us.
Information Collection
We collect personal information that you voluntarily provide to us through our website or during the usage of our services, including your name, email address, telephone number, and any other information required to offer our services.
In addition to the personal information you voluntarily provide to us, we may also collect non-personal data such as your IP address, browser information, device information, and usage data like the pages you visit on our website or the features of our app you use. Our app might also receive IDs from slash command payloads and data from system logging, but we do not use this data.
Use of Information
We use your personal information to provide and improve our services, respond to your queries, send you updates about our services, and, with your consent, for marketing and promotional purposes. We use non-personal data to analyze the use of our website and app to further enhance their performance and user experience.
Disclosure of Information
We may disclose your personal information to third parties associated with the provision of our services, including but not limited to, cloud service providers, partners, and subcontractors. We may also disclose your personal information as mandated by law or in response to a lawful request by a government or law enforcement authority.
Data Security
We take reasonable measures to secure your personal information, including the usage of encryption, firewalls, and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. Once your account has been deactivated or you no longer use our services, we will keep your personal information for a period of one year for the purposes of complying with legal obligations, resolving disputes, and enforcing our policies. After this period, your personal information will be securely deleted.
Non-personal data used for analysis purposes is anonymized and retained indefinitely, as it does not contain information that can directly or indirectly identify you.
Access to Information
You have the right to access, update, delete, and, where applicable, transfer your personal information. To exercise these rights, please contact us using the contact form on our homepage. We aim to respond to all requests within 3 business days. To request deletion of your data, please submit a written request through the same form. Once we receive your request, we will confirm and initiate the deletion process, providing a confirmation once completed.
Children’s Privacy
Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to remove such information from our database.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. The updated Privacy Policy will be posted on our website, and the date of the latest revision will be indicated at the top of this page. Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the contact form on our homepage