Using Zendesk as a Datasource with

published July 18, 2023

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In the rapidly evolving landscape of information management, efficiency and accessibility are key. For businesses using and Zendesk, the ability to integrate these platforms can be a significant game-changer. In this article, we’re going to delve into how you can utilize Zendesk as a datasource for

How to use zendesk as a datasource

The process is beautifully simple. You’ll need to provide a URL from Zendesk, and will take care of the rest. The URL can either be the base URL or the full URL - is equipped to handle both.

Base URL

If you have a base URL, like ’’, all you need to enter is the primary domain name. In this case, you would simply input ‘slack’.

Full URL

In case you have a custom URL such as ’’, you can enter the entire URL, i.e., ’‘.

Why this matters

By setting up Zendesk as a datasource, can seamlessly fetch relevant information from your Zendesk resources. This allows to provide more accurate and comprehensive answers based on the content housed in your Zendesk knowledge base.

Whether you’re using Zendesk for customer support, to provide product information, or to share FAQs, linking it with can streamline your information delivery and enhance user experience. It’s a simple step that can have a profound impact on your team’s productivity and your users’ satisfaction.


The marriage of and Zendesk facilitates a smarter, more streamlined approach to managing your digital knowledge. By harnessing Zendesk as a datasource, you’re not only optimizing the use of your existing resources but also taking a significant stride towards improving the accuracy and relevance of the information provided to your users. Embrace this integration and unlock the full potential of your documentation management.

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